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Our Policy
Schedule Time
- 5 business days for the first single unit
- 1 business day for every additional unit (if total units are less than 10)
- 2 business days for every 3 units (if total is more than 10)
- This does not include the date of shipping and the date of delivery
- Prowest is not responsible for any delays on the dentist's part in sending information or things required to fabricate the restorations. This includes prescriptions, photographs, impressions, models, bites, etc.
If Prowest is responsible for any delay in delivering restorations, it will give the dentist credit that can be used for future work. This credit is either 15 % or 35 % of the amount charged for that case. If Prowest notifies the dental office about the delay at least 24 hours before the patient's appointment, a 15 % credit will be given. If a notice is not provided at least 24 hours before the appointment, a 35 % credit will be given.
Rush cases
Sometimes cases can be rushed. This depends on our workload and is NOT always possible. An extra amount of 15% per day to a maximum of 50 % will be charged for rush cases.
Custom shade
Custom shade and custom staining can be done at our lab for an extra charge. An appointment can be arranged for the patient during our working hours.
Pick ups and deliveries
All pick ups and deliveries will be carried out/ paid for by Prowest.
On Hold cases
Prowest can keep a case on hold for up to 60 days. Cases that stay on hold for more than 60 days will be cancelled and all impressions, models, and bite registrations will be disposed of. Memory disks, face-bows, and articulators will be sent back to the dentist at his or her expense.
Prowest warranty
Prowest offers a limited warranty on all its restorations. This warranty is for dentists only and covers manufacturing defects only.
The time span of Prowest warranty is:
- Five years for porcelain fused to metal restorations
- Three years for all-ceramic restorations
- Two years for reinforced indirect composite restorations
- Two weeks for splints and temporary restorations
If a defective restoration is returned to us within the above time spans, we will repair it or remake it at no cost. Please, be advised that Prowest warranty does not cover:
- Restoration failure due to insufficient reduction (material thickness less than optimum according to manufacturer's recommendations)
- Restoration failure due to patient's destructive habits (bruxism and negligent oral hygiene)
- Restoration failure due to improper material selection (e.g. All-ceramics in a patient with edge to edge anterior occlusion)
- Cost incurred for removal or insertion
- Incidental or consequential damages including chair time loss, loss of wages, inconvenience or even pain.
- Loss of restoration due to bonding/ cementation failure
- Failure of restoration due to retentive factors related to the preparation (e.g. overly convergent walls)
- Restorations that don't fit because the preparation is modified after the final impression is sent to us. Unless we are informed before we start.
- Remakes or repairs related to tooth fracture,caries, gingival recession or root canal treatment
- Price of gold used for the remake restoration unless the defective restoration is sent to us.
- Defective restorations caused by defective impressions the dentist was unwilling to retake
- Post-cementation changes to restorations(e.g. patient wanted very white teeth but now changed his or her mind after hearing comments from friends or family.) The only exception is restoration fracture due to fabrication mistakes or use of a faulty material.