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Our Policy
Schedule Time
All restorations EXCEPT zirconia and implant crowns & bridges:
- 5 business days for the first single unit
- 1 business day for every additional unit (if total units are less than 10)
- 2 business days for every 3 units (if total is more than 10)
Zirconia crowns & bridges :
- 8 business days for the first unit
- 2 business day for every additional unit
Implant crowns & bridges:
- (Abutment & crown): 10 business days for the first unit and 2 business days for every additional unit
- (Crown only): the same as regular crowns & bridges
Dentures/Partials:
- 10 business days per denture/partial
Rush Cases
We will rush your case at no extra charge.
Custom shade
Custom shade taking and/or custom staining at no extra charge.
Pick ups and deliveries
Pick-ups and deliveries will be carried out/ paid for by Prowest. The following limitations apply to courier pickups and deliveries:
- Free pickups and deliveries by courier are limited to ONE pickup and ONE delivery per case. Extensive cases are eligible for a total of TWO free courier pickups and TWO free courier deliveries.
- Remakes/ repairs are NOT eligible for FREE courier pickup and delivery.
If Prowest is responsible for any delay in delivering restorations, it will give the dentist credit that can be used for future work. This credit is either 15 % or 35 % of the amount charged for that case. If Prowest notifies the dental office about the delay at least 24 hours before the patient's appointment, a 15 % credit will be given. If a notice is not provided at least 24 hours before the appointment, a 35 % credit will be given.
On Hold cases
Prowest can keep a case on hold for up to 60 days. Cases that stay on hold for more than 60 days will be cancelled and all impressions, models, and bite registrations will be disposed of. Memory disks, face-bows, and articulators will be sent back to the dentist at his or her expense.
Prowest warranty
Prowest offers a limited warranty on all its restorations. This warranty is for dentists only and covers manufacturing defects only.
The time span of Prowest warranty is:
- Five years for full metal restorations
- Three years for porcelain fused to metal restorations
- Two years for all-ceramic restorations
- One year for reinforced indirect composite restorations
- Two weeks for splints and temporary restorations
If a defective restoration is returned to us within the above time spans, we will repair it or remake it at no cost. Please, be advised that Prowest warranty does NOT cover:
- Restoration failure due to insufficient reduction (material thickness less than optimum according to manufacturer's recommendations)
- Restoration failure due to patient's destructive habits (bruxism and negligent oral hygiene)
- Restoration failure due to improper material selection on the dentist's part
- Cost incurred for removal or insertion
- Incidental or consequential damages including chair time loss, loss of wages, inconvenience or even pain.
- Loss of restoration due to bonding/ cementation failure
- Failure of restoration due to retentive factors related to the preparation (e.g. overly convergent walls)
- Restorations that don't fit because the preparation is modified after the final impression is sent to us. Unless we are informed before we start.
- Price of gold used for the remake restoration unless the defective restoration is sent to us.
- Defective impressions or bite registrations
- Post-cementation changes to restorations(e.g. patient wanted very white veneers but changed her mind after hearing comments from friends or family.)